The Complicit Operations Manager

When an employee(s) fails—or even just performs poorly—managers typically do not blame themselves. The employee doesn’t understand the work, a manager might contend. Or the employee isn’t driven to succeed, can’t set priorities, or won’t take direction. Whatever the reason, the problem is assumed to be the employee’s fault—and the…...

The New Workplace 2021

The pandemic has ravaged employment rolls around the globe—but what happens when the pandemic ends and hiring ramps up? Businesses that fail to provide a quality employee experience will face a bidding war for talent, as top candidates take advantage of an economy on the upswing, and flexible work models…...

How to turn reviews into revenue: Making the most of positive customer feedback.

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