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Solving the Gap Models in Service Delivery

What is the Gap Model?? The Gap Model is when Customers compare the service they ‘experience’ with what they ‘expect’ and when it does not match the expectation, a gap arises. There are

various types of gaps in service delivery and quality; Read More

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Customer Service(CRM) Impact on Organizational Performance

Since the main goal of an organization is to satisfy the needs of customers which will lead to increased profit. This indicates that without the existence of customers business activities
will be futile. Business owners often concentrate on the improvement of their products, this is one of the basic features of the production concept. Often they ignore their customer care and
relationship; as a result, many of their customers move their purchasing interests to organizations who can serve them better. The problem here is that they fail to understand that customers‟
value, care and concern is far above the product quality. So organizations tend to try their best as much as possible to retain their customers and even attract more.

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Recruiting Your next employee

People may wonder why it is difficult to find qualified applicants for open positions today when there is such a large pool of applicants who are unemployed. They may also wonder why it’s so difficult today to find qualified applicants with the surge of online resources to connect with applicants such as LinkedIn. Read More

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